{"id":6808,"date":"2020-12-22T08:35:27","date_gmt":"2020-12-22T11:35:27","guid":{"rendered":"http:\/\/ec2-54-232-63-254.sa-east-1.compute.amazonaws.com\/?p=6808"},"modified":"2021-08-03T20:10:56","modified_gmt":"2021-08-03T23:10:56","slug":"process-mapping-where-to-start","status":"publish","type":"post","link":"https:\/\/www.neomind.com.br\/en\/blog\/process-mapping-where-to-start\/","title":{"rendered":"Process Mapping: where to start?"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">A process is a series of actions that, when taken, achieve a certain result. For example, let&#8217;s imagine an employee hiring process. In order to conclude it, it will be necessary to have the description of the position, announce the vacancy, screen resumes, contact candidates by phone, schedule interviews, apply tests, select the ideal candidate, negotiate salary and, finally, get to the contract.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">As you can see, a process transforms inputs into outputs. On the one hand, you have a goal, and on the other hand, the steps to achieve it. The example above was about a <\/span><span style=\"font-weight: 400;\">Human Resources process<\/span><span style=\"font-weight: 400;\">, but, logically, <\/span><span style=\"font-weight: 400;\">Process Management<\/span><span style=\"font-weight: 400;\"> applies to all areas of a company.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">When we talk about <\/span><span style=\"font-weight: 400;\">Process Management<\/span><span style=\"font-weight: 400;\">, we are also dealing with <\/span><b>continuous improvement<\/b><span style=\"font-weight: 400;\">. In other words, remember the example about the employee hiring process? When putting it into practice, imagine that we have noticed some inconsistencies. In this case we should study it to improve it, don&#8217;t you agree? It is exactly to talk about process improvement that we invite you today to know more about <\/span><b>Process Mapping.&nbsp;<\/b><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">What is Process Mapping?<\/span><\/h2>\n\n\n\n<p><b><a href=\"https:\/\/www.neomind.com.br\/en\/5-benefits-of-process-automation\/\" target=\"_blank\" rel=\"noopener noreferrer\">Process Mapping<\/a> identifies all the steps, parties involved, objectives, decisions and flow of an existing process<\/b><span style=\"font-weight: 400;\">. More specifically, Process Mapping:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Presents the various activities contained in a process;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Clearly shows how each activity transforms inputs into outputs;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Describes the flow of work;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Indicates the decisions that must be made along the flow;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Demonstrates the interrelationships and interdependencies between the stages of the process.<\/span><\/li><\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">Business Process Mapping is a great way to make all the necessary steps of a workflow understandable. Through it, all those involved (from managers to employees) get an overview of how the processes are executed, how they can be improved and how many steps are necessary to lead them to the end.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Why map processes?<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Peter Drucker said that &#8220;if you can&#8217;t measure it, you can&#8217;t manage it&#8221;. <\/span><b>One of the main benefits of Process Mapping is that it allows the company to measure its projects<\/b><span style=\"font-weight: 400;\">. Using Drucker&#8217;s logic: by measuring a process, you will be able to manage it in a much more efficient way and, therefore, improve it.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Still related to the <\/span><b>advantages of Process Mapping<\/b><span style=\"font-weight: 400;\">, imagine you want to make a change in your company product, because you believe it will attract more customers. It just so happens that making a change only for the sake of doing it can end up costing you a lot.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">The same happens with your business processes: making changes without really understanding how a process works can result in costs for your business. Process Mapping allows you to understand how and why the process works, making any action much more precise to improve it.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">This way, we understand that Process Mapping enables an organization to:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Measure how efficiently the process is working;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gather information to understand where the inefficiencies, bottlenecks and\/or waste of the process lie;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Develop\/improve processes to reduce or eliminate inefficiencies, bottlenecks and\/or waste.<\/span><\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">How to map processes?<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Ok, we have understood what Process Mapping is and its importance. Now let&#8217;s get to the heart of the matter: where to start?<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">First of all, it is essential to include everyone involved, because everyone needs to clearly understand what the objectives of the process are, in addition to agreeing on the deadlines and flow activities.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">The flowchart can be created manually, but it is recommended to use a <\/span><b><a href=\"https:\/\/www.neomind.com.br\/en\/what-is-business-process-management-bpm-and-what-are-its-benefits\/\" target=\"_blank\" rel=\"noopener noreferrer\">Business Process Management (BPM)<\/a> tool<\/b><span style=\"font-weight: 400;\">. With this tool, it is much easier to keep track of the time needed to complete a process, find bottlenecks, impose execution patterns with fields or approvals, automate the work, among other functions.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">We have listed below the general steps to map your business processes:<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><i><span style=\"font-weight: 400;\">Step 1: Understand the process<\/span><\/i><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">In order to improve a process, it is necessary to understand the reason for its existence. Ask the following questions:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What is the importance of this process?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What is the functionality of this process?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What goals does it achieve?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What is the execution time?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Who benefits from the process?<\/span><\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><i><span style=\"font-weight: 400;\">Step 2: Identify the problem<\/span><\/i><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Where are the bottlenecks or points of inefficiency in the process? In which activities?<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><i><span style=\"font-weight: 400;\">Step 3: Set the boundaries<\/span><\/i><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">From this stage on, we start working with the process itself:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Where or when does the process begin?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Where or when does the process end?<\/span><\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><i><span style=\"font-weight: 400;\">Step 4: Determine and sequence the steps<\/span><\/i><\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Here you can brainstorm all the necessary activities and sequence them.<\/span><\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><i><span style=\"font-weight: 400;\">Step 5: Draw basic flowchart symbols<\/span><\/i><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Each element in a process map is represented by a specific flowchart symbol. Together they represent the Process Mapping symbols:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Oval symbols show the beginning or end of a process.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rectangles indicate an operation or activity that needs to be performed.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Arrows represent the flow direction.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Diamonds indicate a point at which a decision should be made. Arrows coming out of a diamond are usually labeled &#8220;yes&#8221; or &#8220;no&#8221;. Only one arrow comes out of an activity box.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Parallelograms show inputs or outputs.<\/span><\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><i><span style=\"font-weight: 400;\">Step 6: Finalize the process flowchart<\/span><\/i><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Questions to be asked in this step:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Is the process being executed as it should be?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Are all of them in line with the process map flow?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Is there anything redundant?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Is any step missing?<\/span><\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><i><span style=\"font-weight: 400;\">Step 7: Constant monitoring<\/span><\/i><\/h3>\n\n\n\n<p><b>Process Mapping is about continuous improvement. <\/b><span style=\"font-weight: 400;\">Therefore, it is essential to keep in mind that processes must be constantly monitored. Whenever the need for improvement is identified, act promptly.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Remember: ensuring the efficiency and productivity of your company is only possible from the moment everyone understands that improvement should be cyclical and continuous.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Conclusion<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">When business processes are poorly structured, there is no doubt that all the efficiency and effectiveness of a company are compromised. The damages caused by a badly executed process are many, including lack of organization, drop in productivity, demotivated employees, repetition of tasks, among others. And you already know the result of this: waste of time and money.<\/span><\/p>\n\n\n\n<p><a href=\"https:\/\/www.neomind.com.br\/fusion\/site\/EN\/solutions?cloud\" target=\"_blank\" rel=\"noopener noreferrer\">Try it for 15 days free right now!<\/a>&nbsp;Or, if you prefer, request a demonstration from our consultants. Count on us to answer all your doubts and help your company!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Peter Drucker said that &#8220;if you can&#8217;t measure, you can&#8217;t manage&#8221;. Using Drucker&#8217;s logic: if you can measure a process you will be able to manage it in a much more efficient way and, with that, to improve it. Following the advice of the management guru, today we are going to talk about Process Mapping. Check out!<\/p>\n","protected":false},"author":89,"featured_media":3855,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[294],"tags":[],"class_list":["post-6808","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bpm"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Process Mapping: where to start? - Neomind Solutions<\/title>\n<meta name=\"description\" content=\"The Process Mapping identifies all the steps, parties involved, objectives, decisions and flow of an existing process. 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