One of the most common mistakes made by professionals who work in customer service is believing that a successful interaction equals customer success. Ensuring customer success goes far beyond solving a single request. It includes every step taken from sales qualification through onboarding, post-sale, and beyond. Customer success is an
Undoubtedly, technology is a fundamental element for the success of any company. It was precisely because of this relevance that IT Governance emerged. Managing and aligning infrastructure and technological inputs with strategic objectives is quite complex. But by adopting a set of appropriate practices, processes, and structures, companies ensure a
The LGPD in HR must follow all the premises applicable to the law. That is, to ensure that personal data is secure based on a set of principles. In this sense, have you ever throught about the amount of personal data that the Human Resources area has? This data ranges
When making decisions on technology adoption, one of the biggest challenges is selecting the option that best meets your business’s needs while providing good value for your money. The market is flooded with tools offering a wide range of functionalities, purchase advantages, integrated modules, and countless other promises that can
Just like a maestro coordinates dozens of musicians in a concert to ensure each instrument is perfectly played and at the right moment, process orchestration coordinates and manages the execution of activities and tasks within an organization. In other words, it provides full control over activities, from a given request
Business is an ever-changing organization. For this reason, change management is essential for the transformation to occur smoothly, without major impacts or resistance. The implementation of technologies is the driving force of companies today. Undoubtedly, it brings a number of benefits, such as increased productivity, efficiency, and high performance to
Hyperautomation is considered the technological trend of the decade. This is because it transforms the way companies operate, bringing greater efficiency and agility, driving business growth. Currently, tools are no longer a solution used only for the execution of repetitive tasks, allowing the creation of systems that learn and adapt
Have you ever thought if you could customize and adapt a website or platform without needing any technical knowledge, and without writing a line of code? That’s what no-code offers. The main objective of the advent of technology is to bring ease to our daily lives. This has given rise
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