Customer service indicators are methodologies capable of providing the information needed to obtain competitive advantages.
Customer service indicators are methodologies capable of providing the information needed to obtain competitive advantages.
BPO is responsible for performing the company’s important activities and processes, but which are not linked to its core product.
The core business is the focus of your company, what you do best, and the reason your enterprise came into being.
DPA improves processes and makes them more agile, managing large amounts of information in a quick and organized way.
Agile methodologies are essential to raise your company’s productivity, facilitating process execution.
CRM, see how the tool connects marketing and sales and why your company has Customer Relationship Management.
There are several methods to help identify the root cause of a problem. One of them is MASP (Method of Analisis and Problem Solving). Learn and apply in your company.
Cloud Computing has been an ally for companies of all sizes to maximize their operations. Know the main advantages.
Learn what Low touch economy is and how this methodology improves your processes, reduces costs and focuses on the customer.