Neomind

Author: Felipe Borba

  • How do low-code platforms reduce IT’s backlog?

    How do low-code platforms reduce IT’s backlog?

    That platforms that use low-code technology reduce the backlog of an IT department is nothing new. In fact, this kind of development has been available for some time now.

    However, the business world has been changing even faster. Companies that were just crawling toward digital transformation have had to race to catch up with their competitors.

    This pandemic-driven phenomenon has demonstrated how low-code tools are a viable way to modernize a business with little impact.

    However, low-code reduces IT’s backlog precisely because it’s simple to modify. This includes the use and customization by people with little technological knowledge.

    In short, the demands is solved by using professionals from other areas, preventing from piling up.

    What is a low-code platform?

    Low-code means that users, and not only the developers, have the freedom to create their own applications. This includes those without any coding experience and knowledge.

    Low-code reduces IT’s backlog because it unburdens the department. A tool like this allows you to create screens, graphics, and business rules without requiring an expert. Most low-code platforms use a simple and intuitive drag-and-drop system.

    How does low-code reduce IT’s backlog

    Within your company, is the technology department the only one with the knowledge to improve workflows?

    If this is your reality, the probability that your sector is overloaded with requests is very high. This is where a low-code platform reduces the IT backlog.

    Platforms that use low-code/no-code technologies give total access control to the user. In this sense, they bring the possibility of creation and a high degree of customization to users in an intuitive way, with less cost and time.

    Thus, employees from different departments can analyze and solve their problems without depending directly on the IT team.

    Ease of customization

    Low-code platforms are extremely adaptable to each company’s reality and needs. Even firms that are direct competitors have different ways of working, which means that their demands are specific.

    With a low-code platform, it’s possible to automate workflows without requesting specialized help. This creates convenience and makes maintenance easier to perform.

    The benefits of not having to wait for a developer or technical expert do not only reach agility. But, mainly, the costs, which become much lower. After all, the user himself will be the one to customize the tool.

    The customization becomes assertive because the user knows his difficulties and knows how to use the technology to solve them.

    Decentralization and democratization

    As companies are transforming digitally, IT is struggling to meet ever-increasing demands.

    In this sense, it’s essential to reduce the barriers of software development. Low- code reduces the IT backlog, passing the operational role to users with no programming knowledge or experience. This results in IT being a strategic player, focusing more on competitive differentials and the organization’s core business.

    Obviously, for a platform to be used in an integral way, the company needs to adopt governance practices. Reflecting, mainly, when it concerns to formalities and communication.

    It’s a fact that, at first, users may be a little afraid of the democratization of the creation and customization that low-code platforms provide. However, when the business prepares in the right way, communicating to employees, and emphasizing that support will continue to be offered by the IT area, both the reception and the process are improved.

    The decentralization of low-code applications makes companies much more agile and competitive. But all the benefits will only be achieved if the platform used is reliable.

    Consider that low code reduces the IT backlog when everything happens as expected. So, adopt a secure tool and educate users on the responsibility of handling data and information.

    Low-code and the future of IT departments

    The more companies walk towards a technological path, the greater the use and demand for low-code/no-code tools.

    This is not only because of the higher demand, but also because the technological advances and transformations enable them to keep up with the endless changes brought on by the market.

    Thus, technology professionals need to be ready to understand that low-code will be advantageous, adopting the platforms as a partner in business development.

    Undoubtedly, it’s necessary that organizations adopt the automation of processes with the organization of activities, designing processes with a focus on the use of BPMS software. The sooner they do this, the less resistance there will be within the IT department, and in the company as a whole.

    Conclusion

    It’s undeniable how much low-code reduces an IT’s backlog. Its benefits include enhancing and improving company processes.

    This always comes down to using reliable and secure tools. Especially when it comes to data archiving and processing, such as using a BPM connected to the cloud.

    This’s a great differentiator, especially in this new era of technology, in which hybrid working models have been expanding. Adopt a completely low-code tool such as Fusion Platform. Fusion, besides being user-friendly, is feature-rich, secure, and mobile.

    In other words, all employees can access information pertinent to the processes they are participating in. All this regardless of where they are or how they access the system.

    To experience and prove how low code platforms reduce the IT department’s backlog, try Fusion Platform for free for 15 days, or talk to one of our consultants.

  • BPO: Understand what Business Process Outsourcing is

    BPO: Understand what Business Process Outsourcing is

    With a competitive market demanding management excellence from companies, focusing on the core business is essential to meet that goal. Intermediating activities and functions that are not part of the company’s core is one of the practices that make operations less costly and obtain more productivity and quality in its performance. This is where BPO comes in.

    What is BPO?

    BPO comes from Business Process Outsourcing. In short, it’s about hiring a provider that will execute processes and activities which are important to a company but are not their main product. Its main objective is to act directly on the business pain points, improving the productivity of certain departments inside the organization.

    Even though BPO is a form of outsourcing, there are differences between it and other types. When we talk about outsourcing, we mean activities that most of the time do not demand too much specialization from professionals, which is very different from Business Process Outsourcing which aims for specialized support, with great specific knowledge.

    Why adopt Business Process Outsourcing?


    There are several secondary activities that are essential to your business’ success and that can be outsourced with BPO, bringing benefits such as:

    Cost reduction

    Specialized companies rely on cutting-edge technology and highly-skilled specialists, freeing you from the investment in equipment, software and training, and enabling cost reduction in several departments across your company. They ensure access to those technologies and the best way to use them.

    Increase in productivity

    When secondary services are outsourced, there’s more time to dedicate to your company’s core business, providing gains in your capacity to innovate capacity and new competitive advantages before your competitors.

    Operational efficiency

    We gain operational efficiency when we outsource business processes because their tasks will be carried out by highly-skilled professionals, who are prepared to perform activities faster, considering all possible scenarios.

    More flexibility

    If a company’s secondary activities are following a BPO model, its employees don’t need to worry about them, allowing them to be easily allocated to different business areas, and allowing them to dedicate more time to core business projects.

    Which areas can have BPO?

    Now that you learned about the advantages of Business Process Outsourcing, check these areas that can benefit and achieve great results with this work method:

    • Commercial: an example we can cite is the outsourcing of the commercial area that deals with an international market;
    • Accounting: a big portion of accounting offices act as BPO companies, carrying out contract management, benefit control, paychecks, etc.;
    • Legal: when applied to this area, BPO supports activities are within legal boundaries, being constantly updated about standards and regulations;
    • IT: it provides the required structure, ensuring access to all the innovative technologies and avoiding investments in equipment.

    The difference between BPO and BPM

    It’s worth remembering that you can utilize Business Process Outsourcing on several other activities, such as marketing, logistics, production, and others.Now we know that BPO focuses on tasks, from product manufacturing to customer service. BPM (Business Process Management), on the other hand, is about an adjustable management methodology created with the purpose of organizing and facilitating low or high-complexity organizational processes, external or internal. In other words, BPM allows companies to achieve their goals through optimized management and control of methods, techniques, and tools that analyze, model, improve, publish and control processes involving all departments. That way, Business Process Management (BPM) may even be used in Business Process Outsourcing (BPO).

    Conclusion (with bonus)

    There are countless strategies that you can adopt to accelerate your internal processes’ maturity level evolution. Investing in BPO services alongside the adoption of Business Process Management (BPM), for example, can cause a huge impact on your daily routine, providing more transparency, control, productivity, automation, agility, efficiency, cost reduction and security.

    List the activities performed within your company and decide which ones can be outsourced, or those repetitive, routine tasks that can be automated with the use of process and document management software.

    With Fusion Platform, you standardize and accelerate your processes, control your document repository circulation and organization, obtains fast, accurate information in the palm of your hand, and improve communication among your employees, assisting in the creation of teams focused on your company’s core business. Try it for 15 days or talk to one of our consultants.

    How about diving deeper into the topics mentioned in this article?

Fale com a gente