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Hyperautomation is considered the technological trend of the decade. This is because it transforms the way companies operate, bringing greater efficiency and agility, driving business growth.
Currently, tools are no longer a solution used only for the execution of repetitive tasks, allowing the creation of systems that learn and adapt as they are used.
Unquestionably, hyperautomation is the highest point of evolution in the use of technologies. It allows a company to optimize its end-to-end processes and make more strategic decisions, based on real data.
Check out more about this subject and understand how tools such as RPA, AI, and automation relate to ensure greater productivity for your business.
How is hyperautomation different from process automation?
Hyperautomation is a business-driven approach, allowing companies to identify, examine, and automate their processes to the fullest. This strategy is based on the principle of using various technologies, tools, and platforms in an orchestrated manner.
When we talk about hyperautomation, it means that an organization is combining more than one technological solution in its daily life.
That is, they are companies that use process management software (BPMS), RPA, AI, machine learning, low-code solutions, and other types of decision, process, or task automation tools.
Traditional automation refers only to the use of applied technology to perform repetitive tasks.
Hyperautomation, on the other hand, is an evolution of the conventional interconnecting process chains, from the simplest to the most complex activities. In this way, it provides true digital transformation since it eliminates human intervention in routine and non-value-added activities.
The use of technological resources is expanded. In this way, decision-making is autonomous, based on indicators updated in real time.
Much is said about the technologies used in hyperautomation. But it is exactly the integration between them that makes the magic happen.
Implementing RPA and BPMS, for example, without interconnecting the two tools will not bring results as expressive as an interrelated approach.
Combining solutions to power hyperautomation
Hyperautomation can be defined as a powerful union of solutions to enhance the results of organizations. The synergy in the use of the solutions allows you to automate complex tasks with a high volume of data.
To understand in depth the power of hyperautomation, we will list three basic functionalities of automation: BPMS, RPA, and AI.
Business Process Management Software (BPMS)
BPMS is a tool developed to apply BPM concepts and optimize the organization’s processes. It is seen as an orchestrator of tasks, allowing activities to be understood and executed properly.
The automation of processes happens from mapping and modeling the flow of activity, to monitoring performance and optimization.
This tool is used to identify bottlenecks and flaws. Through automation, we simplify the process, eliminating redundant activities and optimizing the workflow.
Robotic Process Automation (RPA)
RPA is a technology that automates repetitive rule-based tasks that were previously performed manually. Simply put, it is a digital robot that performs activities tirelessly and without breaks.
With specific and rule-based settings, the robot performs activities accurately, allowing employees to focus on strategic tasks.
As you can imagine, RPA can be applied in a multitude of processes and routines.
Artificial Intelligence (AI)
Artificial Intelligence is probably one of the most noticeable technological solutions in our daily lives. Within organizations, AI offers tools and solutions that increase efficiency, productivity, and competitiveness.
They are designed to perform tasks that require human intelligence, such as learning, reasoning, problem-solving, natural language understanding, among others.
Combining BPMS, RPA and AI
Each of these solutions is capable of bringing numerous benefits to organizations. But when combined, they provide productivity, agility, and efficiency to business routines.
The combination of BPMS, RPA, and AI allows you to automate complex, high-volume tasks. It combines the accuracy and repeatability of RPA, with the intelligence and adaptability of AI and the orchestration of all this with BPMS.
To make it easier to understand, let’s look at a practical example. Fusion Platform is a complete solution for the integrated management, digital transformation, and hyperautomation of your business.
Within a process, RPA can be used to extract information from files, such as contracts, and fill out forms. Or, collect information on external websites, such as the CNPJ search on government websites.
It is possible to configure a digital robot so that, when a new contract is saved in a specific folder, it scans information and starts a process in BPMS, all automatically.
Added to this, AI can be used to analyze documents. The user can use the chatbot to get information quickly. Instead of reading the entire document, just ask for the signing deadlines, installation information, involved, among others.
Within Fusion Platform, all attached text files can be automatically translated with the use of AI.
Together, AI and RPA are able to collect and process information that feeds the indicators available in the Fusion Platform. This tool is crucial so that decisions can be made with a focus on the strategies and objectives of the business.
In addition, the tools use machine learning so that there is continuous learning, identification of patterns, and allow adaptations and changes in work routines.
Where can hyperautomation be used?
As we have already mentioned, the applications of hyperautomation are many and can be implemented in practically all sectors, departments, and routines.
AI chatbots can be used in customer service while RPA extracts information from tax coupons in the financial sector. BPMS, in turn, speeds up the approval of flows, such as purchase requests, reimbursement requests, or vacation requests.
Examples of sectors and flows benefiting from hyperautomation are:
- Automation of payroll calculations, such as salaries, commissions, vacations and other benefits;
- Bank reconciliation, where AI and RPA compare statements with internal records;
- Automate the triage of customer calls so that they are directed to the most appropriate sectors or people;
- AI can be used to predict equipment failures and schedule preventive maintenance. BPMS sends alerts and agenda notifications about these actions and managers monitor their progress in real time.
- AI is used to predict future sales by adjusting marketing and production strategies. Data is analyzed and information is generated so that the purchasing area can carry out inventory management with greater propriety.
- Legal uses RPA to extract information and query the status of processes, and AI to generate or review documents, while Fusion Platform sends them to be digitally signed.
As you can see, hyperautomation is the revolution that companies need to improve their internal processes.
Try Fusion Platform for free and see how technology solutions can increase efficiency, reduce costs, improve your company’s quality, agility, and innovation.
