Tag: BPMS

Hyperautomation: BPM, RPA and AI
Hyperautomation is considered the technological trend of the decade. This is because it transforms the way companies operate, bringing greater efficiency and agility, driving business growth.

Currently, tools are no longer a solution used only for the execution of repetitive tasks, allowing the creation of systems that learn and adapt as they are used.

Unquestionably, hyperautomation is the highest point of evolution in the use of technologies. It allows a company to optimize its end-to-end processes and make more strategic decisions, based on real data.

Check out more about this subject and understand how tools such as RPA, AI, and automation relate to ensure greater productivity for your business.

How is hyperautomation different from process automation?

Hyperautomation is a business-driven approach, allowing companies to identify, examine, and automate their processes to the fullest. This strategy is based on the principle of using various technologies, tools, and platforms in an orchestrated manner.

When we talk about hyperautomation, it means that an organization is combining more than one technological solution in its daily life.

That is, they are companies that use process management software (BPMS), RPA, AI, machine learning, low-code solutions, and other types of decision, process, or task automation tools.

Traditional automation refers only to the use of applied technology to perform repetitive tasks.

Hyperautomation, on the other hand, is an evolution of the conventional interconnecting process chains, from the simplest to the most complex activities. In this way, it provides true digital transformation since it eliminates human intervention in routine and non-value-added activities.

The use of technological resources is expanded. In this way, decision-making is autonomous, based on indicators updated in real time.

Much is said about the technologies used in hyperautomation. But it is exactly the integration between them that makes the magic happen.

Implementing RPA and BPMS, for example, without interconnecting the two tools will not bring results as expressive as an interrelated approach.

Combining solutions to power hyperautomation

Hyperautomation can be defined as a powerful union of solutions to enhance the results of organizations. The synergy in the use of the solutions allows you to automate complex tasks with a high volume of data.

To understand in depth the power of hyperautomation, we will list three basic functionalities of automation: BPMS, RPA, and AI.

Business Process Management Software (BPMS)

BPMS is a tool developed to apply BPM concepts and optimize the organization’s processes. It is seen as an orchestrator of tasks, allowing activities to be understood and executed properly.

The automation of processes happens from mapping and modeling the flow of activity, to monitoring performance and optimization.

This tool is used to identify bottlenecks and flaws. Through automation, we simplify the process, eliminating redundant activities and optimizing the workflow.

Robotic Process Automation (RPA)

RPA is a technology that automates repetitive rule-based tasks that were previously performed manually. Simply put, it is a digital robot that performs activities tirelessly and without breaks.

With specific and rule-based settings, the robot performs activities accurately, allowing employees to focus on strategic tasks.

As you can imagine, RPA can be applied in a multitude of processes and routines.

Artificial Intelligence (AI)

Artificial Intelligence is probably one of the most noticeable technological solutions in our daily lives. Within organizations, AI offers tools and solutions that increase efficiency, productivity, and competitiveness.

They are designed to perform tasks that require human intelligence, such as learning, reasoning, problem-solving, natural language understanding, among others.

Combining BPMS, RPA and AI

Each of these solutions is capable of bringing numerous benefits to organizations. But when combined, they provide productivity, agility, and efficiency to business routines.

The combination of BPMS, RPA, and AI allows you to automate complex, high-volume tasks. It combines the accuracy and repeatability of RPA, with the intelligence and adaptability of AI and the orchestration of all this with BPMS.

To make it easier to understand, let’s look at a practical example. Fusion Platform is a complete solution for the integrated management, digital transformation, and hyperautomation of your business.

Within a process, RPA can be used to extract information from files, such as contracts, and fill out forms. Or, collect information on external websites, such as the CNPJ search on government websites.

It is possible to configure a digital robot so that, when a new contract is saved in a specific folder, it scans information and starts a process in BPMS, all automatically.

Added to this, AI can be used to analyze documents. The user can use the chatbot to get information quickly. Instead of reading the entire document, just ask for the signing deadlines, installation information, involved, among others.

Within Fusion Platform, all attached text files can be automatically translated with the use of AI.

Together, AI and RPA are able to collect and process information that feeds the indicators available in the Fusion Platform. This tool is crucial so that decisions can be made with a focus on the strategies and objectives of the business.

In addition, the tools use machine learning so that there is continuous learning, identification of patterns, and allow adaptations and changes in work routines.

Where can hyperautomation be used?

As we have already mentioned, the applications of hyperautomation are many and can be implemented in practically all sectors, departments, and routines.

AI chatbots can be used in customer service while RPA extracts information from tax coupons in the financial sector. BPMS, in turn, speeds up the approval of flows, such as purchase requests, reimbursement requests, or vacation requests.

Examples of sectors and flows benefiting from hyperautomation are:
- Automation of payroll calculations, such as salaries, commissions, vacations and other benefits;
- Bank reconciliation, where AI and RPA compare statements with internal records;
- Automate the triage of customer calls so that they are directed to the most appropriate sectors or people;
- AI can be used to predict equipment failures and schedule preventive maintenance. BPMS sends alerts and agenda notifications about these actions and managers monitor their progress in real time.
- AI is used to predict future sales by adjusting marketing and production strategies. Data is analyzed and information is generated so that the purchasing area can carry out inventory management with greater propriety.
- Legal uses RPA to extract information and query the status of processes, and AI to generate or review documents, while Fusion Platform sends them to be digitally signed.
As you can see, hyperautomation is the revolution that companies need to improve their internal processes.

Try Fusion Platform for free and see how technology solutions can increase efficiency, reduce costs, improve your company’s quality, agility, and innovation.
24/07/2025
BPMN 2.0: Process Modeling Standardization
BPMN 2.0 notation is the most widely used process modeling language worldwide. It is considered the best alternative for representing company activity flows.

But what does this actually mean? It means analyzing and describing processes to make them understandable, optimized, and manageable.

For this, the tasks flow diagram is composed of universal symbols following international standards.

When it comes to process management, this diagram plays a fundamental role in understanding and improving activity flow. This type of notation is key for process automation, enabling modeling to communicate with the BPM context.

BPMN 2.0 notation is immensely important and valuable for companies in order to illustrate a process clearly and simply.

What is BPMN 2.0?

Known as Business Process Modeling Notation, BPMN 2.0 is a standardized graphical language for representing the flow of activities to be executed.

Based on symbols, this visual representation is rich in complex details that favor end-to-end process modeling.

By offering a standard notation, the tool can represent complex process semantics for technical users while remaining understandable to other collaborators.

Initially, BPMN 2.0 was stipulated to improve communication between sectors and people. Now, as it evolves and advances, it allows processes to be illustrated, deeply understood, and improved.

It is intended to be used by those who design, manage, and execute processes. While also translating diagrams into automation software.

The BPMN 2.0 version is an evolution of the methodology and encompasses a set of richer and more detailed symbols and notations.

BPMN 2.0 Characteristics

The main characteristics of BPMN 2.0 are language standardization, use of symbols, and different elements that facilitate process visualization and understanding.

By representing everything visually, it gives stakeholders a complete understanding of the activity flow to be followed.

Clarity in the sequence of activities favors process implementation, modifications, and updates. Additionally, when modeling occurs through a platform, there is collaboration among professionals, resulting in high-quality descriptions.

These diagrams can be used to generate executable code for a business process management system. This, in turn, enables process automation.

BPMN 2.0 is maintained by the Object Management Group, an international organization that produces and maintains specifications for a technological standard.

What should BPMN 2.0 be used for?

Using a BPMN 2.0 notation serves a variety of purposes, including:
- Documenting existing business processes;
- Designing new processes;
- Analyzing and improving processes;
- Enabling and facilitating execution and automation;
- Enhancing integration between professionals involved in the process;
- Intuitive notation understandable to employees who can model processes without being BPM experts;
- Reducing communication noise between elaboration, implementation, execution, and management of processes;
- Supporting business process management;
- Employee training and empowerment;
- Integrating different software systems involved in the process.
As a practical example, BPMN 2.0 can be used to model the production process of a product, loan approval, purchase requests, customer service, document issuance, and other processes existing in companies of various sectors, sizes, and fields of activity.

What comprises BPMN 2.0 and how to use it

Basically, the BPMN 2.0 language marks each action of a process with a symbol. The elements that compose this kind of diagram include:

Flow objects

These objects are subdivided into three parts: activities, events, and gateways.

Activities correspond to the work that is executed, what needs to be done, and are symbolized by squares.

Events, represented by circles, are occurrences, something that happens and can represent external events that influence activities. Gateways, symbolized by diamonds, are points that determine the path the activity flow will follow.

Connection objects

These elements are used to link the sequence of workflow. Represented by a solid line with an arrow, the sequence flow shows the order in which activities are executed.

Message flow is represented by a dashed line, an open circle, and an open arrow at the end, indicating messages flowing between two or more activities.

A dashed line symbolizes association, connecting artifacts to flow objects.

Swimlanes

To understand swimlanes, think of swimming competition lanes. The pools are processes and their participants. And the lanes are the roles, areas, and responsibilities inherent in these activities.

Artifacts

Artifacts bring greater detail to workflow and have specific representations.

The association connector connects the artifact to a specific point in the process and is represented by a dashed line.

Data objects are information that can be consulted to perform certain activities, symbolized by a page with the upper right corner folded. If it is to identify data entry, it will be connected with an empty arrow pointed to the folded end. In the case of output, the arrow is filled and pointed to the fold. For collection, there are three filled rectangles at the bottom of the page.

The use of artifacts completes the flows, making them more comprehensive without affecting development. It also standardizes task execution and serves as a reminder in certain cases.

Using all the resources of BPMN 2.0 makes the process more complete and structured, especially regarding connector resources and associations.

Modeling processes with Fusion Platform

As mentioned, BPMN 2.0 notation favors process modeling and automation.

Neomind’s Fusion Platform is a process, indicator, and document management platform. And, its entire process structure may be performed using BPMN 2.0 notation.

By streamlining information in a single system, this ensures a holistic view of your organization, assisting you in identifying areas that need to be optimized.

The solution allows users to be created with permission to access and even edit the process activity flow and related documents.

Being mobile-friendly, it allows information to be accessed anytime, anywhere.

With Fusion Platform, repetitive tasks with a high error rate are automated. In other words, employees focus on more strategic and innovative activities.

Performance measurement and performance are facilitated by real-time data visualization, making the decision-making process more effective.

In addition to BPMN 2.0 notation, the Fusion Platform has a user-friendly interface, ease of use, and customization to meet your demands.

One of the great advantages is that you can try Fusion Platform directly in your processes.

Take advantage of the solution to understand the benefits of automation using a Platform for Process, Document, and Indicator Management where it is possible to model activities with BPMN 2.0.
18/06/2024
What is the cost of process automation and how to prove its value?
It’s no news that companies seek to optimize their time in order to obtain better results. However, have you ever wondered about the number of times that your business processes have been interrupted to find information? Every minute spent by an employee to perform a manual task that could otherwise be automated ends up being a loss for your company.

One of the best-known resources to help improve these situations is process automation. However, the costs that this culture change (process-oriented) brings usually comes to mind when we think about the subject.

What is the cost of process automation?

To think about automation costs we must keep the following questions in mind:
- What does your company want to automate (which processes, departments…)?
- The tools to be acquired to automate these processes;
- The number of licenses required to use the software;
- Services related to hiring, such as licensing, consulting, and maintenance SLA, among others…
From this information, you can estimate the cost of investing in process automation. To help you measure it, check out this process automation project calculator.

The next step is to weigh it against the benefits to prove the value of process automation.

How to prove the value of process automation?

We know that automating business processes brings costs. On the other hand, though, it is directly responsible for reducing them. Because process automation reduces the time needed to perform tasks, and consequently reduces the effort and cost needed to complete them. In other words, automation allows you to accomplish more with fewer resources.

Moreover, manual daily tasks are tiring, and because they are done by humans, they are prone to errors. Errors that take time to fix, and cost your organization more money.

Thus, automating processes is also an excellent way to reduce the chance of routine failures.

Besides cost reduction, investing in process automation brings benefits such as:
- The order of the activities is maintained and regulated by the BPMS;
- The completion of the planned activities is guaranteed;
- Guarantee of the necessary conditions for concluding each activity;
- Control of responsibility chains (decision-making competencies);
- Control of roles and responsibilities;
- Standardization of the product/service;
In conclusion

From the moment your business starts counting on process automation, your customer’s satisfaction only tends to increase. With more agility in process management, employees can focus exclusively on essential activities. This further guarantees customer satisfaction, and they will consequently purchase your product/service again. They’ll even recommend it.

Therefore, in a context where there is a constant search for customer’s success, the adoption will end up being an assertive long-term investment.

Try Fusion Platform for 15 days for free, the complete solution for process automation

If you still have doubts about how much your company needs to invest to have all the benefits that a BPMS offers, contact our consultants, or schedule a presentation.
06/12/2022
How BPM potentialize your ERP
For decades the ERPs are present in corporative environments in the financial, accounting, production line, manufacturing, human resources, and more. They are characterized by their infinity interfaces, reports and parameters, always with a transactional vision.
The experience of using an ERP can be tiring, and to get any type of information, strategic or tactic, usually the users need a lot of effort and the IT departments are dependents of the software providers.

With the globalization being a reality day-by-day, especially with the use of smartphones and tables, the users started to require faster and simple solutions that provide accurate experiences. As a consequence, some questions appeared:
- Why the ERPs do not supply the needs of my department?
- Why ERPs are so complicated, limited and inverse of my reality?
- Why does the ERPs fill just a part of my work process?
- Why is it so hard, expensive and time consuming to include new functionalities?
- How to train the user in all interfaces so them can fill it correctly? How to get exactly what really matters to my business?
- Why is it so hard to generate relevant information from the data available?
Know the reasons of the conflicts on ERPs

The questions above represents the reality of most business nowadays, and here you see some of the reasons:
- The traditional ERPs involve complex business rules and are hard to parametrize;
- ERPs in general has complexes interface and, mostly, aren’t necessary to the business;
- The users fill the information but are not having a macro view;
- Information has to be pulled, with the need to access a different system or report;
- Employees and the company need to adjust to the ERP, and not the inverse;
- Hard to know the complete work-flow;
- Lack of management of the outstanding work;
- Englobes just part of the business process, not allowing the management of the entire value chain.
The answer for a big part of those difficulties are the implementation of a BPM system. BPMs are conquering space due the agility, cost saving, process englobed and effective management of the value chain, simplifying decisions and focusing on facility all business’s processes, providing tactic and strategic information.

Main characteristics of a BPM

The BPM execute tasks with user-friendly interface, always focusing on data logging being executed and providing what the user needs to know, not exaggerating or bringing unnecessary information, with the possibility to find previous material already existent and delivering effectively the necessary to do the job. Besides, the processes become faster through the easy interaction and the tasks are informed on e-mail, dashboard and/or smartphones.

In addition, it has to enable through technology preexistent, mobility on daily basis using smartphone to execute tasks, fill out forms, realize approvals, publish and consult documents among other facilities that can be apply to the business’s context, giving agility and productivity to the day-to-day work. This way, the users are able to view the workflow, check deadlines and time taken.

More characteristics include
- Create and draw flows and integrate with business’s forms;
- Automation of business processes derived from documents;
- Adaptable business rules;
- Dynamic forms used to obtain, in personalized way, information on each step of the process;
- Eliminate data redundancy;
- Data integration from different systems, with transparency to the final user, without several login and logout;
- Users get the tasks and are informed of deadlines.
BPM systems came to fulfil the gaps left by ERP, with an overview of the process, integrating and managing full control of all workflows, data, documents and general business’s information. Consequently, it should be considered in any strategy of Digital Transformation, paperless initiative or, simply, the goal to achieve a new level of control in any business, having in mind the most important component: Processes are everywhere!

The Fusion Platform by Neomind optimize and enhance your management system, a solution to documents (ECM), BPM (workflow), Capture, Portal and Analytics, integrating the organization, employees, clients and vendors, in a simple and smart way.

Check out how BPM works:

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28/07/2020

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