In the highly competitive scenario we find ourselves in, every company that wants to grow and remain financially sustainable needs to be as efficient as possible. So far, nothing new.
What many have not yet realized is that, in the midst of so much technology, insisting on manually executing traditional processes is the same as having teams spending time and money on activities that do not add value. This is where a BPM solution comes in.
In this article we give you an overview of Business Process Management and its benefits, and help you figure out if it’s time for your company to invest in BPM. Check it out!
BPM in brief
Acronym for Business Process Management, BPM is, as we explained in another opportunity: “an adjustable management methodology developed with the objective of organizing and facilitating low or high complexity organizational processes, internal or external, in corporations”. It is a process automation tool.
Broadly speaking, a BPM software helps you map your daily processes to:
- Identify and eliminate bottlenecks;
- Control your company costs;
- Make your daily processes as efficient as possible;
- Ensure the effectiveness of the people involved in your processes.
Note that BPM is a combination of practices focused on driving organizational value through a culture of process improvement. If you are interested in digging deeper, we recommend reading this article: What is Business Process Management and what are its benefits?
Ok, but how do I know if my company should invest in BPM?
So far you have understood what BPM is and some of the benefits of a process management solution. But is it time for your company to invest in BPM? To put an end to this doubt, we have listed below some of the problems faced by many organizations. Check the ones that are part of your daily business routine:
( ) Difficulty in completing processes on time.
How long does it take your company employees to complete an activity within a process? Do you have control over what stage the process is at and/or what is being done?
( ) Difficulty in making decisions.
Does management have the information necessary to make important process-related decisions? Is the information easy to find? Is it centralized?
( ) A lot of money invested, little return.
Has your company been investing in processes that do not bring profit? Before starting a process, can you evaluate the time it will take to complete and the expense it will incur?
( ) Loss of competitiveness due to delivery delays.
Does your company need to reduce the time to sell your product due to increased competition? Do you need to improve the quality of your product/service delivery?
( ) Lack of achievement of organizational goals.
Despite all the efforts of your teams, is your company unable to achieve its organizational goals?
( ) Inconsistent delivery of products/services, coupled with customer dissatisfaction.
Have your customers been complaining about delivery delays, product defects, and so on?
( ) Inefficiency of the employees.
Has the productivity of your employees decreased and is the delivery of products/services falling short? Do your employees waste time performing repetitive, manual tasks?
( ) Lack of information about which step of the process is being performed.
Within a process, how do you control the progress of the activities? What is the level of difficulty to obtain this information?
( ) Finding of non-compliance with legal conformities.
What is your company level of control over legal compliance?
( ) Difficulty in prioritizing processes.
Your company has a lot of things to do, but doesn’t know what is urgent and what is important? Among the processes, do you know how to define those that need to be executed with more urgency?
( ) Inability to assess the effectiveness of processes and map them.
Do you know which processes really bring results? Can you make a list of those that can be eliminated? Can you identify improvement points? (understand about process mapping)
( ) Difficulty in finding which process steps do not add value and where the waste is.
Are you sure that all activities within a process are essential? Are they done in the right way? Are they completed on time and within the budget?
( ) Inability to evaluate the results of a process.
Can managers measure end-to-end processes and make a comparison with the expected results? Is it possible to quantify processes?
Is it time to invest in BPM?
If you checked most of the items above, then your company should ideally invest in a Business Process Management solution in order to streamline and facilitate process management.
But if you are still in doubt about investing in BPM, in addition to the checklist we want to help a little more. We know very well that top management only supports investment in process improvements when they realize that the demands are legally mandatory or financially interesting.
With that in mind – and aiming to give you an extra hand – we developed a calculator that allows your company to analyze the viability of investing in a BPM solution. The ROI calculator takes into account variables such as:
- Standardization and conformity of the process and its rules (quality gains);
- Assertiveness with reduced failures and rework;
- Increase in process speed;
- Efficiency and process reliability;
- Decreased time and number of people involved;
- Increased productivity.
If you would like to understand more about business processes and what a Business Process Management solution can do to make your company even more productive, please contact us! Also feel free to share this article with your colleagues. Enjoy being here and access our other materials.
Try it for 15 days free right now! Or, if you prefer, request a demonstration from our consultants. Count on us to answer all your doubts and help your company!