Nidec Global Appliance, owner of the Embraco brand, manufactures and sales products for commercial and residential applications, including refrigeration solutions, motors for washing machines, dryers and dishwashers, as well as components for heating, ventilation and air-conditioning systems. It is focused on delivering a complete and innovative portfolio with high standards of quality, reliability, competitiveness and energy efficiency.
With over 15,000 employees, Nidec Global Appliance has headquarters in Joinville, Brazil, and in Pordenone, Italy, as well as 14 factories and 4 sales offices in 9 countries. It has a combined annual production capacity of 70 million motors and compressors that supply more than 80 countries. There are 9 Research & Development Centers around the world and more than 600 engineers working on product innovation. In Brazil, the company has 5,000 employees in 3 factories.
Nidec Global Appliance is a division of Nidec Corporation, a global leader in manufacturing engines and components for a wide variety of industries, headquartered in Japan.
Handling the sample approval of Nidec GA products was a complex task in view of the global scenario and the number of areas involved in the process: in total, there were 41 areas in 9 plants in different countries and 7 languages.
With so many people working together, Nidec GA’s greatest difficulty was to achieve traceability, as there was no detailed or standardized sample approval process between the plants. In this scenario, it was challenging to know, in real time, what stage the process was at, if there were any pending issues, or what the next steps were.
Another issue that affected the process was the lack of vision of the flow as a whole: each area/region had to deal with its own particular difficulties, which compromised the progress of the activities and made management ineffective. From these points raised, the following questions arose: how to solve the problem? How to make the complexity visual, so that everyone was on the same page?
In the past, Nidec GA implemented other management solutions, but they had low adherence and did not reach the expected return. When visiting a partner company, which was also a Neomind client and user of the Fusion Platform, Luiz Gustavo de Oliveira, Senior Manager of Information Technology at Nidec GA, realized the potential of the tool to solve the challenge: “Since we had already tested other solutions, I realized from the other client’s experience that the platform was working. We then decided to change the current tool and made a pilot with Fusion,” says Luiz Gustavo.
According to the senior manager, the decision was made quickly because the complexity of the scenario required an immediate response. From that point on, the partnership between Nidec GA and Neomind began, in order to enable the automation of the sample approval process via Fusion.
So far, more than 112 processes have been developed independently (internally), since Fusion provides autonomy to the teams to model and automate their own processes, plus 13 processes that are in production with the Neomind team.
Besides the gains in integrating several areas of the company globally, the tool provided accuracy and traceability of the information flow. Another highlight was the reduction in the time to send and request samples, where they obtained a 60% gain in process agility.
Fusion is integrated to SAP and connected to an Analytics tool, which was of great importance so that reports and dashboards started to be automatically generated, facilitating the decision making of directors and managers. Luiz Gustavo also emphasizes that the communication between the areas and those involved in the process has improved. “The flow is more visual and the complexity has decreased.”
Fusion Platform managed to make the integration between the regions and areas of the company, converging all the methodologies used in a single standard, which made the company gain in process agility.
The ease of use and transparency in the processes were other advantages perceived by Nidec Global Appliance and also cited by Tomas Jancov, Global IT Manager of the company. He also emphasizes as a positive point the fact that the team can be independent to solve problems that arise, adjust and simplify a flow in a matter of seconds (something that did not happen with the other tools used).
And to leave no doubt about the gains of the solution, Jancov reinforces that despite the use of Fusion Platform having focused at first on the sampling process, the IT area also saw the possibility of exchanging other solutions for Fusion and unifying everything in a single tool.
Results in numbers
- 41 areas involved;
- 10 integrations with SAP;
- 60% gain in agility in production processes;
- 100% accuracy and traceability of information;
- 112 independently developed processes;
- 13 processes in production.
Do you want to know more? Watch the case video about the partnership with Nidec GA:
Here at Neomind we have several other examples of clients that have benefited from the advantages of BPM, and this is a subject we like to address. We really believe that business process management is fundamental for conducting good business operations.
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