Within a context of growing technological advances, optimizing processes and streamlining demands are two fundamental factors to boost corporate revenues.
Analyzing which processes and procedures demand more time and have more inconsistencies brings us indicators that highlight gaps to be worked on and obstacles that prevent our goals to be achieved and our revenue boosted.
Measuring the technology readiness, or maturity, level of your corporation, processes, and tools is a great way to raise points of attention and guide departments to take the necessary actions about them.
Technology readiness can be defined as the evaluation and measurement system of the company’s processes and used technologies, so it’s possible to see the different values obtained in the various areas and reallocate actions as needed.
Why and how to measure it?
For a corporation to optimize processes and evolve, it’s necessary to understand how to manage the analysis itself, because it will be the basis for decision-making. The analysis needs to be objective and collect only the necessary data so that the understanding of the decision-making is assertive and clear.
Some factors that can slow the development of demands are a lack of communication between teams, broken processes that run part physical and part digital, reworking, loss of information, and too many tasks or tasks that could be performed in previous stages.
Once bottlenecks like those are mapped out, we move to the part where the information is reviewed and undergoes new assessments, and it’s worth noting that seeking externally what the market posture is in relation to flow optimization and technology readiness enables the organization to see where it stands and where it can go.
5W2H and how the tool can help in management
There are some tools that allow a more assertive control of this type of analysis, allowing reviews from time to time, so we know if it’s still valid to execute the same action plan. One of these tools is the 5W2H method, which is comprised of seven questions: What? Why? Where? When? Who? How? and How much?
Before even taking the next steps, the process area or sector responsible for this analysis needs to list the reasons for this action:
- What am I doing?
- What is the reason for this decision?
- Where will the analysis take place?
- When will it start?
- Who is involved?
- How will it be executed?
- And, also an especially important factor for companies: How much will it cost?
This issue is aggravated because the procedure aims, precisely, to optimize processes and increase profit. The mapping of technology readiness is a long-term investment, but in the short term, it can give signs of whether it’s having the expected effect.
With data in hand, it’s time to structure it, so the corporation will have a notion of where it stands and where it can go. An example of that is the Analytics module present in Fusion Platform, with which it’s possible to generate reports, charts, and filters to observe the progress of digital flows, see where it takes more time for execution, and thus make a decision based on accurate data. With easily accessible digital information, it’s possible to follow the project’s evolution continuously and go on modeling. Over time, efforts are better directed, enabling a more assertive investment of time and resources.
To mature technologically is to open the doors to new possibilities, knowing that not only the structuring of processes, but also the execution of each of their procedures, will gain a new aspect, and thus maximize results and consequently customer satisfaction.
Using the TRL tool
Besides 5W2H there is a framework called TRL (Technology Readiness Level), which was developed by NASA in the 1970s, in order to identify the level of its maturity and thus avoid losses of billions. Over time, the assessment method has spread around the world. The framework evaluates the key points that impact the final process, generating results that show the management where the action plan can be applied. This tool is divided into nine levels that are also divided into larger groups.
Finally, maturity comes with the re-evaluation of processes seeking optimization, qualification, and increased gains, generating efficient demands that do not generate rework and damage to the corporation. With this, the organization is taken to another level where its focus is on developing new projects instead of reworking old processes that previously did not have their flows coherent.
Adopting Technology Readiness allows the company to focus on its core business, improving existing processes and having alternatives to create new processes.
Take advantage of our comments area, and tell us how this process happens in your company! Do you have any questions? Write to us, we want to help you understand Technology Readiness.